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NuSelf Hypnotherapy

TERMS & CONDITIONS

Effective Date: November 28th, 2024

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Welcome to NuSelf Hypnotherapy ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website located at www.nuselfhypnotherapy.com (the "Website") and the services we offer. By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

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1. Website Owner and Services Offered

NuSelf Hypnotherapy is owned and operated by Katherine De Buisson. Our Website offers online hypnotherapy services specializing in chronic pain management, informational content, booking system, resources, and access to free hypnosis recordings.

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2. Eligibility

To use our Website and services, you must be at least 18 years old or of the legal age of majority in your jurisdiction and possess the legal authority to enter into these Terms. By using our services, you represent and warrant that you meet these eligibility requirements.

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3. User Accounts

  • Account Creation: You may be required to create an account to access certain features of our services. You agree to provide accurate and complete information during the registration process.

  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • Account Termination: We reserve the right to suspend or terminate your account at our sole discretion, without notice, if we suspect any violation of these Terms or fraudulent activity.

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4. Services and Appointments

  • Online Hypnotherapy Sessions: Our services include personalized online hypnotherapy sessions conducted via secure video conferencing platforms.

  • Free Clarity Consultation: We offer a complimentary consultation to discuss your needs and how our services can assist you.

  • Booking Appointments: Appointments can be scheduled through our Website.

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5. Cancellation and Rescheduling Policies

Respecting Our Scheduled Time

  • 48-Hour Cancellation Policy: All appointment changes, including cancellations and reschedules, must be communicated via secure message through the Website at least 48 hours before your scheduled appointment time.

  • Late Cancellations and No-Shows: If you cancel or reschedule less than 48 hours before your appointment or fail to attend (no-show), the full session fee will apply.

  • Notification Time Stamp: The time stamp on your secure message will serve as proof of timely cancellation or rescheduling.

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Open Communication for Scheduling Adjustments

  • Advance Notice: If you need to adjust your appointment, please discuss this directly with us during your session or via secure message. Providing more than 48 hours' notice allows us to offer your slot to another client.

  • Late Arrivals: If you anticipate being late, notify us via secure message prior to your session. We will do our best to accommodate within a 15-minute window after your scheduled start time. Arrivals later than 15 minutes may be considered a no-show, and the full session fee may apply.

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Supporting You During Unexpected Emergencies

  • Emergency Rescheduling: In the event of a true emergency within 24 hours of your appointment (e.g., sudden illness, accident), we will work with you to reschedule your session at a mutually agreeable time.

  • Consistency of Sessions: While we strive to be accommodating, maintaining consistent sessions as per your treatment plan is essential for optimal progress.

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6. Refund Policy

Prepaid Sessions

  • Expiration: Prepaid sessions expire after one year from the date of purchase.

  • Non-Transferable: Sessions cannot be transferred to another person to maintain a focused therapeutic experience.

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Refunds for Unused Sessions

  • Termination of Therapy: If you choose to discontinue therapy, a full refund will be issued for any unused prepaid sessions.

  • Unforeseen Circumstances: Please contact us to discuss options for any remaining unused sessions due to unforeseen circumstances.

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7. Appointment Reminders

  • 72-Hour Reminder: You will receive a text and email reminder 72 hours before your next session, providing 24 hours to cancel or reschedule without incurring the session fee.

  • 1-Hour Reminder: An additional reminder with the Zoom link will be sent 1 hour before your session begins.

  • SMS Reminder: At checkout you will have the option to opt into a SMS reminder which will be sent 24 hours before your session.

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8. Fees and Payment

  • Service Fees: Prices for our hypnotherapy sessions are listed on the Website under the Investment page. We reserve the right to change our prices at any time.

  • Payment Methods: Payments are processed through secure third-party payment gateways. You agree to pay all charges incurred by your account.

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9. Intellectual Property Rights

  • Ownership: All content on the Website—including text, graphics, logos, images, audio clips, and software—is the property of NuSelf Hypnotherapy and is protected by international copyright laws.

  • License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.

  • Restrictions: You agree not to reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any part of the Website without our prior written consent.

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10. User Content

  • Submission of Content: By submitting any content (e.g., testimonials, comments) to the Website, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and publish such content.

  • Representations: You represent that you own or have the necessary permissions to submit the content and that it does not violate any laws or third-party rights.

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11. Privacy Policy

Your use of the Website is also subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

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12. Disclaimers

  • No Medical Advice: Our services are intended for informational and educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

  • Results May Vary: Individual results from hypnotherapy sessions may vary. We do not guarantee any specific outcomes.

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13. Limitation of Liability

To the fullest extent permitted by law, NuSelf Hypnotherapy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or services.

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14. Indemnification

You agree to indemnify and hold harmless NuSelf Hypnotherapy and its affiliates from any claims, losses, liabilities, expenses, or damages arising out of your use of the Website or services, or any violation of these Terms.

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15. Right to Modify Services

We reserve the right to modify or discontinue, temporarily or permanently, the Website or any services offered without prior notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

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16. Right to Change and Modify Terms

We reserve the right to modify these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

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17. Promotional Communications

By providing your contact information, you agree to receive promotional messages and materials from us via email, mail, or other contact methods. You may opt-out of receiving such communications at any time by contacting us.

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18. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of [Insert Your Country/State], without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in British Columbia, Canada.

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19. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

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20. Entire Agreement

These Terms constitute the entire agreement between you and NuSelf Hypnotherapy regarding your use of the Website and services.

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21. Contact Information

For any questions or concerns about these Terms, please contact us at:

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By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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